FAQ
General
Is Udea vegan and cruelty-free?
Yes! Our products are certified vegan and cruelty-free. We do not test our products on animals or work with any third-party companies who do.
Are your products organic?
We formulate with organic ingredients whenever possible. Some herbal extracts are not available organic when in their most potent forms, such as Ginkgo leaf extract.
Are your products pregnancy and breastfeeding-safe?
Safety and efficacy lie at the foundation of all of our offerings. While none of the ingredients used in our formulations are known to be unsafe for those who are pregnant or breastfeeding, we always recommend discussing your supplement regimen with your doctor or healthcare provider before integrating UDEA into your routine.
What is an adaptogen?
Adaptogens are a class of herbs, minerals, and roots that help to stabilize and protect your body against stress, anxiety, hormone imbalance, low immunity, and more. Recent science shows that adaptogens work together on a cellular level to promote balanced physical and emotional wellbeing and to help us better manage stress responses in the body and mind.
Where do you source your ingredients from?
Our ingredients are imported from around the globe into the US, where they go through two rounds of identity testing. Botanical identity testing is essential because of significant species-dependent variation in phytochemistry and biological properties of the plant. We also test for bioactives, heavy metals, mycotoxins, microbiology, and pesticides.
How do you create your extracts?
We work closely with herbalists to determine the most appropriate type of extract for each plant (whole plant powders, whole plant extracts, or standardized extracts) in order to create the most efficacious and balanced blend.
Are your supplements made in a GMP-certified facility?
Yes, our supplements are made in a good manufacturing practice (GMP) certified facility to ensure the highest standards of quality and safety.
Where can I buy Udea?
We are currently available exclusively on udeawellness.com, but will be available in select retailers very soon!
How do I manage my subscription?
You can make changes to your subscription settings at any time on the subscription management section of your account page. There you can easily change order frequency, adjust delivery schedule, edit your account information or cancel your subscription.
How do I cancel my subscription?
We’re sorry to see you go! Head to the subscriptions section in your account and click your active subscription. Scroll to the bottom and click "cancel subscription."
Can I change the frequency of my subscription?
Yes! You can change the frequency of your orders to whatever works best for you. The default frequency is every 30 days, but you can change this at any time on the Subscriptions section of your account page.
Can I skip a delivery?
Yes, head to the subscriptions section in your account and click your active subscription. Scroll to the bottom and click "skip this order."
I’m having trouble logging into my account.
Sorry to hear that! Send us an email at hello@udeawellness.com and we’ll help you with your account.
Are your supplements manufactured in a nut-free factory?
Our supplements are manufactured in a peanut-free factory.
Shipping and Returns
How soon will I receive my order?
We process orders within 2-3 business days. Please allow seven business days to receive your order.
Do you charge for shipping?
All orders are subject to shipping rates based on zip code. For subscribers, US shipping is always complimentary.
Do you ship internationally?
No. We are based in the US and do not ship internationally at this time – but we will very soon! Follow us on Instagram for updates.
Can I return my product?
If you are unhappy with your product, reach out to us within 14 days for a full refund minus shipping charges. Please contact us at hello@udeawellness.com for more info. We do not refund shipping on returns or refunds.
Can I exchange my product?
We do not offer exchanges on any of our products at this time.
My order arrived damaged. What should I do?
Oh no! We’re so sorry to hear this. We will send you a free replacement if your Udea order arrives damaged or broken. Please email hello@udeawellness.com with your full name, order number and an image of the damaged item and we will resend your product asap!
I think my package is lost, what do I do?
Send us an email at hello@udeawellness.com and we’ll assist you!
A product is missing from my order. What should I do?
We’re sorry to hear that! Occasionally, the products in your order may be split into two or more fulfillments. Please check your inbox for any additional tracking information. If you’ve reviewed your inbox and there is only one shipment confirmed and your item is indeed missing, please reach out to us at hello@udeawellness.com and we will ship your missing product asap.
The Hair Pill
When should I take The Hair Pill ?
We recommend taking two capsules once a day with food for best results.
How long until I see results?
With consistent daily use of the Hair Pill, you should see results within 60 days.
What is the shelf life of The Hair Pill?
Two years.
How long does one bottle of The Hair Pill last?
30 days.
How does The Hair Pill work?
Our Hair Pill formula revitalizes hair health by addressing deficiencies that begin on the inside while fortifying and improving hair’s outer appearance:
- A blend of calming Ginseng Root and Ashwagandha extracts help to diminish stress-induced hair loss and thinning at the root.
- Silica from bamboo leaf extract promotes hair strength and thickness, while Zinc, Iron and Iodine sustainably sourced from sea kelp address mineral deficiencies linked to hair loss.
- Biotin strengthens keratin while Vitamin C supports collagen production, enriched by vitamins B5 and B6 which provide nutritional support to the hair.
- Saw Palmetto helps to balance the production of the hair-thinning hormone DHT.
More isn’t always better — we avoid high doses of ingredients like Zinc, Iron and Iodine in our formulas because they can have unwanted side effects, like triggering immune deficiencies or gastrointestinal upset! The herbs, vitamins and minerals in this powerhouse blend are carefully calibrated at their most effective doses to address core deficiencies while improving the hair’s appearance.
Can I take The Hair Pill if I’m pregnant or breastfeeding?
Safety and efficacy lie at the foundation of all of our offerings. While none of the ingredients used in our formulations are known to be unsafe for those who are pregnant or breastfeeding, we always recommend discussing your supplement regimen with your doctor or healthcare provider before integrating UDEA into your routine.
Can I take The Hair Pill with other supplements?
While The Hair Pill contains a blend of adaptogens, herbs, and minerals that are known to be safe when taken with other supplements, we suggest consulting with your doctor or healthcare provider before adding UDEA into your supplement regimen.
Are the b vitamins in the hair pill methylated?
Our b vitamins are not methylated, we use black pepper to help with absorption.
The Mood Pill
When should I take the Mood Pill?
We recommend taking The Mood Pill in the morning with food. To enhance its mood boosting effects, take two!
How long until I see results?
Given the adaptogenic nature of this formula and individual health and lifestyle factors, some people will notice results instantly while others will need more time. On average, you can expect to notice results after 30 days of consistent use.
What is the shelf life of The Mood Pill?
Two years.
How long does one bottle of The Mood Pill last?
30 days.
How does The Mood Pill work?
Our Mood Pill formula combines potent stress-protective ingredients, adaptogens and antioxidants to balance and uplift the mind and body.
- Gingko leaf extract and Ashwagandha help to de-stress, boost cognition and sharpen ability to focus
- Saffron moves stagnation to encourage a more positive disposition
- Calming Lemon Balm balances and improves mood
We avoided any sedating or over-stimulating ingredients like caffeine and rhodiola in our formula, focusing instead on holistic support for mood and focus. The Mood Pill’s concentrated formula delivers both immediate and sustained support for cognitive and nervous systems, without causing drowsiness, jitters or nervousness.
Can I take The Mood Pill if I’m pregnant or breastfeeding?
Safety and efficacy lie at the foundation of all of our offerings. While none of the ingredients used in our formulations are known to be unsafe for those who are pregnant or breastfeeding, we always recommend discussing your supplement regimen with your doctor or healthcare provider before integrating UDEA into your routine.
Can I take The Mood Pill with other supplements?
While The Mood Pill contains a blend of adaptogens, herbs, and minerals that are known to be safe when taken with other supplements, we suggest consulting with your doctor or healthcare provider before adding Udea into your supplement regimen.
Does The Mood Pill cause drowsiness?
No! There are no sedating OR over-stimulating ingredients in the Mood Pill. Our formula provides balanced, consistent energy without drowsiness or jitters.